Last Updated: August 10, 2026

At SELSAL, we aim to provide a clear and transparent cancellation and refund process for all our guests and customers.

Refund and cancellation conditions may vary depending on the reservation, accommodation, selected rate, promotion, payment method, and applicable booking terms.

1. Cancellation Policy

Cancellation conditions are determined by the booking terms presented to the customer at the time of reservation.

Depending on the selected rate, a reservation may be:

• Fully refundable
• Refundable subject to a cancellation deadline
• Partially refundable
• Non-refundable

Customers are responsible for reviewing the applicable cancellation conditions before completing their reservation.

2. Cancellation Requests

Cancellation requests should be submitted through the official communication channels of SELSAL or through the booking platform used to make the reservation.

The effective cancellation date and any applicable cancellation charges will be determined according to the terms of the reservation.

3. Refund Eligibility

Where a reservation is eligible for a refund, SELSAL will process the applicable refund after reviewing and confirming the cancellation.

The refundable amount will be determined according to the booking conditions applicable to the reservation.

4. Non-Refundable Reservations

Reservations identified as Non-Refundable at the time of booking are generally not eligible for a refund after payment has been completed.

Exceptions may apply where required by applicable law or where SELSAL expressly approves an exception.

5. Refund Method

Where possible, approved refunds will be returned through the original payment method used for the transaction.

SELSAL may require additional information to verify the transaction before processing a refund.

6. Refund Processing Time

Once a refund has been approved and processed by SELSAL, the time required for the funds to appear in the customer’s account may depend on the payment service provider, bank, card issuer, or payment network.

SELSAL is not responsible for delays caused by third-party financial institutions after the refund has been processed.

7. No-Show

If a guest does not arrive for a confirmed reservation without cancelling it according to the applicable cancellation terms, the reservation may be treated as a No-Show.

Any applicable charges will be determined according to the booking conditions.

8. Early Departure

If a guest checks out before the originally confirmed departure date, the unused portion of the reservation will not automatically be refundable.

Any refund will depend on the applicable rate and reservation conditions.

9. Booking Modifications

Requests to change reservation dates, guest details, room type, or other booking information are subject to availability and the conditions of the original reservation.

Additional charges or differences in rates may apply.

10. Payment Errors

If a customer believes that they have been charged incorrectly or charged more than once for the same transaction, they should contact SELSAL as soon as possible.

We will review the transaction and, if an error is confirmed, take the appropriate corrective action.

11. Exceptional Circumstances

Requests related to exceptional or unforeseen circumstances will be reviewed individually.

Any exception to the applicable cancellation or refund conditions will be subject to SELSAL’s approval and applicable laws and regulations.

12. Refunds for Cancelled Services

If SELSAL cancels a confirmed service or reservation and the customer is entitled to a refund, the applicable refund will be processed according to the circumstances of the cancellation and the applicable booking terms.

13. How to Request a Refund or Cancellation

To submit a cancellation or refund request, please contact us through:

SELSAL
Email: Goselsal@icloud.com
Phone: +966 500 010 786
Address: Riyadh – King Fahad Road, Kingdom of Saudi Arabia

When contacting us, please provide:

• Full name
• Reservation or booking number
• Date of booking
• Payment reference, if available
• Reason for the cancellation or refund request

Providing complete information will help us process your request more efficiently.

14. Contact Us

For any questions regarding cancellations, refunds, or reservation modifications, please contact our team:

Email: Goselsal@icloud.com
Phone: +966 500 010 786
Address: Riyadh – King Fahad Road, Kingdom of Saudi Arabia

SELSAL appreciates your trust and looks forward to serving you.